Not legal advice · Summaries of vendors' public pages, which change often. Verify with the vendor and your contract before relying on anything here.
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Does Zoom AI Companion train on your data? (Business plans)

Business plan Zoom · Meeting notes · Last verified

Doesn't train by default

Doesn't train on business data by default.

Short answer: No

Zoom does not use audio, video, chat, screen sharing, attachments or other communications-like Customer Content to train Zoom's or third-party AI models.

Source: zoom.com/en/trust/privacy/privacy-statement/

Why this matters: A "no" keeps your prompts and files out of Zoom's models, where they couldn't be removed later. Confirm it covers the plan you use. Why training matters →

2/7 assurances found·4 of 9 fields confirmed from vendor pages

Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Zoom AI Companion, each linked to Zoom's own page.

Summary of Zoom's public pages as of Oct 17, 2026. Not legal advice: terms vary by plan and contract and can change. Confirm with Zoom before relying on it.

Trains on your data by default

No

Zoom does not use audio, video, chat, screen sharing, attachments or other communications-like Customer Content to train Zoom's or third-party AI models.

Source:

Data retention

Varies by feature

Admins can allow transcripts to be retained for other AI features; email provider samples retained 7 days.

Source:

SOC 2 Type II

Unknown

Not stated on the Zoom pages we checked.

Pages checked:

ISO/IEC 27001

Unknown

Not stated on the Zoom pages we checked.

Pages checked:

ISO/IEC 42001

Unknown

Not stated on the Zoom pages we checked.

Pages checked:

DPA available

Unknown

Not stated on the Zoom pages we checked.

Pages checked:

BAA / HIPAA

Yes

Meeting Summary is available to customers with an active BAA.

Source:

Data residency options

Unknown

Not stated on the Zoom pages we checked.

Pages checked:

Zero-retention option

Yes

Zero data retention policies with third-party model providers (trust & safety exceptions).

Source:

Vendor pages we monitor for this tool

We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.

PageCheckedFingerprint
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057861Oct 17, 202674475fd95383…
https://www.zoom.com/en/trust/privacy/privacy-statement/Oct 17, 202621ab2abbb9b9…
https://www.zoom.com/en/trust/security/Oct 17, 2026014b3a1b657c…
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058013Oct 17, 20268e5c719c5671…

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