Not legal advice · Summaries of vendors' public pages, which change often. Verify with the vendor and your contract before relying on anything here.
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Does Fathom train on your data? (Business plans)

Fathom · Meeting notes · Last verified

Trains by default

Trains on business data unless you opt out.

Short answer: Yes, opt-out

FAQ answers "Do you train AI models on customer data?" with "No!" but then says Fathom uses de-identified customer data to improve its proprietary models; opt out in My Settings, or org-wide on Team Edition.

Source: help.fathom.video/en/articles/296512

Why this matters: "De-identified" removes names, not the substance of what was said or written. What "de-identified" covers →

3/7 assurances found·7 of 9 fields confirmed from vendor pages

Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Fathom, each linked to Fathom's own page.

Summary of Fathom's public pages as of Oct 17, 2026. Not legal advice: terms vary by plan and contract and can change. Confirm with Fathom before relying on it.

Trains on your data by default

Yes, opt-out

FAQ answers "Do you train AI models on customer data?" with "No!" but then says Fathom uses de-identified customer data to improve its proprietary models; opt out in My Settings, or org-wide on Team Edition.

Source:

Data retention

Until deleted; backups purged 7 days after account deletion

Account deletion removes data; backups cleared after an additional 7 days.

Source:

SOC 2 Type II

Yes

SOC2 Type II.

Source:

ISO/IEC 27001

No

"We don't have ISO27001."

Source:

ISO/IEC 42001

Unknown

Not stated on the Fathom pages we checked.

Pages checked:

DPA available

Yes

Data Processing Agreement (fathom.ai/dpa).

Source:

BAA / HIPAA

Yes

States HIPAA compliance.

Source:

Data residency options

No

All Fathom data is stored in the United States.

Source:

Zero-retention option

Unknown

Not stated on the Fathom pages we checked.

Pages checked:

Vendor pages we monitor for this tool

We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.

PageCheckedFingerprint
https://help.fathom.video/en/articles/296512Oct 17, 20265388d81e04a8…
https://help.fathom.video/en/articles/5291265Oct 17, 20263d5b730a8b92…
https://fathom.video/privacyOct 17, 202653636060f7a2…

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