Not legal advice · Summaries of vendors' public pages, which change often. Verify with the vendor and your contract before relying on anything here.
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Does Webex AI Assistant train on your data? (Business plans)

Cisco · Meeting notes · Last verified

Doesn't train by default

Doesn't train on business data by default.

Short answer: No

"By default, Webex does not use customer content to train models."

Source: cisco.com/c/dam/en/us/solutions/collateral/artificial-intelligence/responsible-ai/webexone-branded.pdf

Why this matters: A "no" keeps your prompts and files out of Cisco's models, where they couldn't be removed later. Confirm it covers the plan you use. Why training matters →

0/7 assurances found·2 of 9 fields confirmed from vendor pages

Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Webex AI Assistant, each linked to Cisco's own page.

Summary of Cisco's public pages as of Oct 17, 2026. Not legal advice: terms vary by plan and contract and can change. Confirm with Cisco before relying on it.

Trains on your data by default

No

"By default, Webex does not use customer content to train models."

Source:

Data retention

Follows Webex content retention

Customer data follows the Customer Content Data Brief retention principles.

Source:

SOC 2 Type II

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

ISO/IEC 27001

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

ISO/IEC 42001

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

DPA available

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

BAA / HIPAA

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

Data residency options

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

Zero-retention option

Unknown

Not stated on the Cisco pages we checked.

Pages checked:

Vendor pages we monitor for this tool

We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.

PageCheckedFingerprint
https://www.webex.com/ai-assistantOct 17, 202654ba1f350f7b…
https://www.cisco.com/c/dam/en/us/solutions/collateral/artificial-intelligence/responsible-ai/webexone-branded.pdfOct 17, 20268885072271c5…

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