Does Loom AI train on your data? (Business plans)
Not stated
Vendor pages don't say clearly.
LLM providers (OpenAI, Gemini) do not use inputs/outputs to improve their services; Loom/Atlassian's own use not stated on this page.
Why this matters: Unknown doesn't mean no. Ask Atlassian (Loom) to confirm in writing before sharing confidential data, because training can't be undone. Why training matters →
Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Loom AI, each linked to Atlassian (Loom)'s own page.
Trains on your data by default
LLM providers (OpenAI, Gemini) do not use inputs/outputs to improve their services; Loom/Atlassian's own use not stated on this page.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
Data retention
LLM providers do not retain inputs and outputs.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
- loom.com/security · checked Oct 17, 2026
- atlassian.com/trust/compliance · checked Oct 17, 2026
SOC 2 Type II
Loom SOC 2 report downloadable.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
ISO/IEC 27001
Not stated on the Atlassian (Loom) pages we checked.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
- loom.com/security · checked Oct 17, 2026
- atlassian.com/trust/compliance · checked Oct 17, 2026
ISO/IEC 42001
Not stated on the Atlassian (Loom) pages we checked.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
- loom.com/security · checked Oct 17, 2026
- atlassian.com/trust/compliance · checked Oct 17, 2026
DPA available
Covered by Atlassian Data Processing Addendum.
- loom.com/security · checked Oct 17, 2026
BAA / HIPAA
Help center has an 'Is Loom HIPAA Compliant?' article; answer not captured.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
Data residency options
Loom data residency documented.
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
Zero-retention option
"Neither OpenAI nor any other LLM provider retains your inputs and outputs."
- support.atlassian.com/loom/docs/loom-ai-features/ · checked Oct 17, 2026
Vendor pages we monitor for this tool
We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.
| Page | Checked | Fingerprint |
|---|---|---|
| https://support.atlassian.com/loom/docs/loom-ai-features/ | Oct 17, 2026 | 0af781efb55e… |
| https://www.loom.com/security | Oct 17, 2026 | d7f55afe30e5… |
| https://www.atlassian.com/trust/compliance | Oct 17, 2026 | fd79e4da9abd… |
Compare with
- Synthesia Doesn't train
- Atlassian Rovo / Atlassian Intelligence Not stated · Productivity, same training default
- Canva AI (Magic Studio) Not stated · Design, same training default
See all Video tools · Why AI training on your data matters · How we source and verify this