Not legal advice · Summaries of vendors' public pages, which change often. Verify with the vendor and your contract before relying on anything here.
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Does Salesforce Einstein / Agentforce train on your data? (Business plans)

Salesforce · CRM · Last verified

Not stated

Vendor pages don't say clearly.

Short answer: Unknown

Einstein Trust Layer: third-party LLMs never use data for training or product improvement. Salesforce's own models not addressed on pages checked.

Source: help.salesforce.com/s/articleView

Why this matters: Unknown doesn't mean no. Ask Salesforce to confirm in writing before sharing confidential data, because training can't be undone. Why training matters →

1/7 assurances found·1 of 9 fields confirmed from vendor pages

Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Salesforce Einstein / Agentforce, each linked to Salesforce's own page.

Summary of Salesforce's public pages as of Oct 17, 2026. Not legal advice: terms vary by plan and contract and can change. Confirm with Salesforce before relying on it.

Trains on your data by default

Unknown

Einstein Trust Layer: third-party LLMs never use data for training or product improvement. Salesforce's own models not addressed on pages checked.

Source:

Data retention

Unknown

Not stated on the Salesforce pages we checked.

Pages checked:

SOC 2 Type II

Unknown

compliance.salesforce.com renders client-side; not captured.

Pages checked:

ISO/IEC 27001

Unknown

Not stated on the Salesforce pages we checked.

Pages checked:

ISO/IEC 42001

Unknown

Not stated on the Salesforce pages we checked.

Pages checked:

DPA available

Unknown

Not stated on the Salesforce pages we checked.

Pages checked:

BAA / HIPAA

Unknown

Not stated on the Salesforce pages we checked.

Pages checked:

Data residency options

Unknown

Not stated on the Salesforce pages we checked.

Pages checked:

Zero-retention option

Yes

Zero-data-retention policy with all external model providers.

Source:

Vendor pages we monitor for this tool

We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.

PageCheckedFingerprint
https://www.salesforce.com/artificial-intelligence/trusted-ai/Oct 17, 20263a8f8fc77c83…
https://help.salesforce.com/s/articleView?id=sf.generative_ai_trust_layer.htmOct 17, 2026a7a6850432dc…
https://compliance.salesforce.com/Oct 17, 2026c92630f7a444…

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