Does Gong train on your data? (Business plans)
Doesn't train by default
Doesn't train on business data by default.
"Your data is never used to train generative AI models."
Why this matters: A "no" keeps your prompts and files out of Gong's models, where they couldn't be removed later. Confirm it covers the plan you use. Why training matters →
Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Gong, each linked to Gong's own page.
Trains on your data by default
"Your data is never used to train generative AI models."
- gong.io/trust-center/ · checked Oct 17, 2026
Data retention
Default retention up to three years or contract duration, whichever shorter; deleted 30 days after termination.
- gong.io/security/ · checked Oct 17, 2026
DPA available
Not stated on the Gong pages we checked.
- gong.io/trust-center/ · checked Oct 17, 2026
- gong.io/security/ · checked Oct 17, 2026
BAA / HIPAA
Gong maps HIPAA controls in its SOC 2 audit but is 'not a covered entity'; no BAA mentioned.
- gong.io/security/ · checked Oct 17, 2026
Data residency options
Privacy rules configurable by region; region choice not detailed.
- gong.io/trust-center/ · checked Oct 17, 2026
Zero-retention option
Not stated on the Gong pages we checked.
- gong.io/trust-center/ · checked Oct 17, 2026
- gong.io/security/ · checked Oct 17, 2026
Vendor pages we monitor for this tool
We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.
| Page | Checked | Fingerprint |
|---|---|---|
| https://www.gong.io/trust-center/ | Oct 17, 2026 | b7d4a7c8d11d… |
| https://www.gong.io/security/ | Oct 17, 2026 | b7d4a7c8d11d… |
Compare with
- Adobe Firefly Doesn't train · Design, same training default
- Airtable AI Doesn't train · Productivity, same training default
- Amazon Bedrock Doesn't train · Model API, same training default
See all Revenue intelligence tools · Why AI training on your data matters · How we source and verify this