Not legal advice · Summaries of vendors' public pages, which change often. Verify with the vendor and your contract before relying on anything here.
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Does Intercom Fin train on your data? (Business plans)

Intercom · Support · Last verified

Trains by default

Trains on business data unless you opt out.

Short answer: Yes, opt-out

"Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time" (deleted within 30 days). Third-party AI providers barred from training.

Source: intercom.com/security

Why this matters: "De-identified" removes names, not the substance of what was said or written. What "de-identified" covers →

6/7 assurances found·8 of 9 fields confirmed from vendor pages

Below: retention, SOC 2, ISO 27001/42001, DPA, BAA, data residency and zero-retention for Intercom Fin, each linked to Intercom's own page.

Summary of Intercom's public pages as of Oct 17, 2026. Not legal advice: terms vary by plan and contract and can change. Confirm with Intercom before relying on it.

Trains on your data by default

Yes, opt-out

"Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time" (deleted within 30 days). Third-party AI providers barred from training.

Source:

Data retention

Fine-tuning data deleted within 30 days of opt-out

Third-party providers: zero retention after output.

Source:

SOC 2 Type II

Yes

SOC 2 Type II.

Source:

ISO/IEC 27001

Yes

ISO 27001 (plus 27018, 27701).

Source:

ISO/IEC 42001

Yes

ISO 42001; Fin also AIUC-1 certified.

Source:

DPA available

Unknown

Not stated on the Intercom pages we checked.

Pages checked:

BAA / HIPAA

Yes

HIPAA compliance listed.

Source:

Data residency options

Yes

US, EU or Australia hosting.

Source:

Zero-retention option

Yes

Third-party AI providers: zero data retention once output generated.

Source:

Vendor pages we monitor for this tool

We save a fingerprint (SHA-256 of the page's visible text) on every check so we can spot when a vendor edits its terms.

PageCheckedFingerprint
https://www.intercom.com/securityOct 17, 2026bcaf1366e18f…
https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-trust-security-and-legal-faqsOct 17, 2026d2e0d902c4c5…

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